Saturday, September 14, 2013

Lessons learnt from a client

The other day I was waiting for a client to come in for a training session. My phone rang and it was the client.

 'Hi Gideon'

'Hello Good Morning'

'I was just wondering.....I'm not in the mood to train today. I am feeling a bit lethargic. Could we skip session today?'

(Thoughtful pause)

'No'. (followed by my reasons)

'I should have come up with another excuse. Alright I'll come.

I did explain my reasons to her and this article will be why I gave those reasons.

See, as her personal trainer, I am committed to helping her make the right decision and lifestyle choice. She trusts me with her health and guidance to to make right choices where her health is concerned. Just because she pays me well has nothing to do with the fact that I can skip that one session.

'But its just one session?' Yes it is but once can also lead to twice and then a string of events. Being lethargic is not a right decision to skip training. She trusts me to motivate her and guide her. I have to set the example. I have to be true and honest to myself and her.

What would have happened if I said yes? Well, I would have gone home earlier, relaxed and left a client who trusted me hanging.

'Arn't you making a big deal out of this?' It is a big deal. Just that one thing could have let her motivation slide and forever sealed the fact that it was ok to be lethargic and pass of on training for her health. However, because I guided her in the right way it seals a whole lot more commitment, mental strength to push through and achieve her goals.

It might be small but it could lead to big impacts later.

By the way, she had a great training session that day and in her own words, 'I am glad I came.'

I actually feel that decision I led her in helped me grow a lot more than it did her. I was faced with an equal choice - comfort of leaving work early or being true to a real reason someone trusted with me right for ..............THAT MOMENT! This is putting the personal in personal training!

To all Personal Trainers......I believe this is why we do what we do. To make changes in peoples lives and in EVERY way we can. We are role models. Lets lead the way!

No comments:

Post a Comment